Quality Management

  • 집 아이콘

Governance

Sanil Electric has established five core Quality Principles to provide customers with the highest quality and value. The Company operates an integrated management system covering quality, environment, and occupational health and safety (OHS). In addition, a dedicated quality management department reporting directly to the CEO carries out systematic quality management activities.

Implementation and Management System

Sanil Electric's quality management system reports directly to the CEO, bridging senior leadership and field operations while embedding quality accountability throughout the organization. The CEO provides final management review and approval of the QMS. The Quality Management Department oversees system operations, ISO 9001-based prevention systems, and internal audits. The Quality Inspection and Quality Assurance teams focus on specification verification and continuous improvement, respectively. Cross-functional collaboration with Management Support, Purchasing Strategy, Manufacturing, and Sales enables rapid, coordinated responses to quality risks, delivering measurable improvements in defect rates and customer trust.

Quality Management Governance Structure

CEO
  • Conducting final management review and providing approval on the sufficiency and effectiveness of the Quality Management System
Quality Management Department
  • Managing the adequacy, sufficiency, effectiveness, and performance indicators of the Quality Management System.
  • Operating the ISO 9001-based Quality Management System and establishing prevention systems.
  • Hosting and monitoring regular internal audits.
Quality Inspection Team
Quality Assurance Team
  • (Quality Inspection) Verifying specification conformity at each stage before product manufacturing and shipment
  • (Quality Assurance) Operating proactive quality prevention activities and continuous improvement systems
Related Departments
  • Collaborating with Management Support, Purchasing Strategy, Manufacturing (Production/Development), and Sales departments as necessary.
  • Complying with Quality principles and relevant internal regulations.
  • Participating in immediate corrective actions upon the discovery of quality degradation factors.

Quality Principles

Sanil Electric strives as follows to provide products and services with the best quality and value to customers:

  • Pursuing customer-oriented quality through continuous R&D and improvement
  • Achieving the highest level of quality through continuous innovation
  • Providing compliant products and services in full accordance with applicable laws, standards, and regulations
  • Continuously improving through the enterprise-wide establishment of the QMS and the setting of measurable quality objectives
  • Reducing costs through thorough and systematic waste elimination

Quality Management Process

Quality Management System by Supply Chain Stage

Supply Chain Stage Suppliers Sanil Electric Customers
Quality Management Method
Preventing forgery and alteration of items and documents (applicable to nuclear items only)
Managing identification and traceability. Managing nonconformities.
Managing customer requirements and communications

Procedures for Identifying and Responding to Forgery and Alteration of Items and Documents

Purchasing Order
  • Reflecting requirements prohibiting the forgery and alteration of documents for items delivered by suppliers in purchasing orders (or contracts)
  • Collecting commitment pledges from suppliers upon the conclusion of purchasing contracts or orders.
Receipt of items or documents.
  • Reviewing all received items and documents for forgery, alteration, or other suspicious discrepancies.
Conducting process and final inspections and reviewing quality records.
  • Recording inspection and testing processes and results, and preparing comprehensive test reports.
Action Upon Forgery and Alteration of Items and Documents
  • Upon discovery of intentional forgery or alteration, immediately suspending transactions with the relevant supplier, taking legal action as appropriate, and reporting directly to the CEO.

Nonconformity Management Procedure

Identifying and Isolating Nonconformities

Upon suspecting or discovering nonconformities, attaching nonconformity tags for identification and isolating the items by transferring them to a designated nonconformity storage area.

Issuing Nonconformity Reports

Issuing a nonconformity report upon discovery of nonconforming products, conducting root cause investigation, and establishing recurrence prevention measures.

Handling Nonconformities
  • Determining appropriate resolution plans for any identified issues.
  • Implementing and verifying resolution plans.
  • Taking corrective actions for identified nonconformities.

Customer Management

Sanil Electric provides accurate product information and promptly responds to various customer needs and complaints through a systematic customer management process. The Company also conducts regular customer satisfaction surveys to gather feedback and incorporate it into improvements to its products and services.

Procedures for Providing Product Purchasing Information

Attaching Nameplates

Attaching nameplates containing all necessary product information to transformers prior to customer deployment

Providing User Manuals

Providing product user manuals upon customer request, given that transformers are specialized industrial products

User/Handling Manuals

Providing comprehensive product information to ensure safe and proper use, including safety rules, warning signs, and handling and storage instructions

Customer Complaint Procedure

1 Receiving Customer Complaints
  • Registering received customer service requests into the customer complaint report and management ledger
2 Determining Resolution Directions
  • Determining resolution directions for service matters.
  • Reporting major service issues1) to the CEO and handling them according to instructions
3 Handling Customer Complaints
  • Preparing customer complaint reports, conducting root cause analysis when necessary, and establishing recurrence prevention measures.
  • Preparing and submitting root cause analysis reports upon customer request.
4 Reporting Results
  • Preparing service processing and result notification reports summarizing customer requests, processing details, root causes, and outcomes.
  • Mandating CEO review in cases of severe damage, loss of product function due to fatal defects, or substantial financial losses affecting company profitability.
5 Damage Compensation
  • Compensating customers for damages upon justifiable grounds

Customer Satisfaction (CS) Survey and Analysis Procedure

CS Survey Planning

Establishing annual plans covering the survey period, methodology, content, and measurement criteria

CS Survey Implementation

Conducting surveys primarily through questionnaires, supplemented by interviews or written surveys when necessary

CS Results Analysis

Deriving key improvement priorities based on survey results and implementing targeted corrective actions

Internal Audits and Continuous Improvement

Sanil Electric conducts regular internal audits based on its integrated management system to assess performance across quality, environment, and occupational health and safety (OHS). The Company evaluates the conformity and effectiveness of management systems across all departments and continuously manages areas for improvement to strengthen the effectiveness of its management system.

Innovation Activities

Sanil Electric operates an Innovation Activities Reward Program to encourage employees to voluntarily participate in improvement initiatives. The Company identifies and implements ideas across various areas, including quality and productivity improvements, cost reduction, process and equipment enhancements, and environmental and safety improvements, fostering a culture of continuous improvement throughout its operations.